IT Technical Support
What are technical support plans?
Our technical support and maintenance plans are service packages that we'll provide you with on a monthly basis to ensure a good performance and security of your computers, network and devices (servers, PCs, Macs, tablets, etc.) for individuals, freelancers, and businesses.
We want to take care of the maintenance of your IT infrastructure and ensure that everything will function correctly and optimally. We will take care each month of whatever you need, such as backups, maintenance of your devices at a software or physical level, emergency repairs, help desk, etc
We advise you to choose the right products for your needs, optimizing resources and performance. We offer flexible monthly plans where we will add just the services you need.
Maintenance plans are monthly and without commitment to permanence. Don't waste your time and start the one-month trial at half price to check the quality of our services."
Please inquire about availability, in-person services are limited.
BUSINESS PLAN FLAT RATE
In exchange for a monthly fee, the client's IT maintenance needs are covered, including labor and travel expenses. This is the best maintenance plan for clients requiring immediate attention and preventive work.
Prices are approximate and subject to an initial interview and analysis of needs. Periodically, both parties evaluate whether the fixed fee is adequate based on service usage and satisfaction.
Request your personalized quote. Plans without commitment
80 € PLAN /Period
For 3 PC/Mac or devices (minimum required devices).
EXTRA DEVICE
Add new PC/Mac or device +15 € for each additional device.
CHOOSE YOUR PLAN
Monthly, quarterly or yearly plans and billing options.
BUSINESS PLAN FLEXIBLE RATE
In the event of any technical issues, the client contacts our Technical Support Service. 80% of interventions are resolved remotely; if this is not possible, a technician will travel to the client's office. All required travel expenses are included in the fee.
All interventions are recorded in our systems. If there are any unused hours, they will be deducted from the next invoice. For example, if no interventions are carried out in a month for which payment has been made, nothing would be charged the following month as the hours from the previous month, for which payment has already been made, were not used.
Request your personalized quote. Plans without commitment
2 hours cumulative
80 € /Monthly
The intervention hours are counted in half-hour fractions.
5 hours cumulative
180 € /Monthly
The intervention hours are counted in half-hour fractions.
10 hours cumulative
350 € /Monthly
The intervention hours are counted in half-hour fractions.
Hourly Bonus
In addition to our flat and flexible rates, we also offer hourly bonuses. Bonuses are consumed in half-hour increments. The client does not pay for the travel expenses of the technical personnel visiting their premises, but the travel time is counted as part of the intervention.
On-site Assistance Bonus
The assistance bonus is the economical option that guarantees you service without financial surprises. The client purchases a service hour bonus and consumes them as needed, without an expiration date. The minimum time attributable to an on-site assistance is half an hour.
Help Deks Bonus
Similarly, the client can purchase remote assistance bonuses. This involves a Tech Support technician connecting via the internet to the client's computer/device (always with prior authorization) to resolve any issues.
Technical Support Services
In this list, we compile the individual services included in the package in the technical support plans. If you need flexibility in your plan, we will adjust it according to your needs. Support and maintenance plans are monthly and have no commitment..
Consulting
Whether it's about which plan to hire or another service we offer, the consultation is completely free.
Software Maintenance
We will ensure that everything continues to work great and optimally. We will update the technologies applied daily.
Hardware Maintenance
We will carry out an initial report and provide monthly updates, including cleaning, changing thermal paste, performance and temperature tests, etc.
Backups
System backups, files, databases, emails, etc. Whatever you need for a reliable data backup and no data lose
Help Desk
We will resolve computer technical issues remotely, efficiently, and quickly for your pc and devices (printers, scanners, routers, etc.).
Server Configuration
We will manage your server, hosting, and everything necessary for its proper operation. Windows servers, Linux servers, printing servers, backup servers, etc.
Corporate Emails
We will create email accounts for your company and assist you in the configuration and backup in email apps.
Networking
We will do monthly reviews after conducting a prior report of your internal network to ensure that everything is correct and functioning securely.
Cybersecurity
Computer security audits and reports, reviewing your equipment to ensure they are free of viruses and malware.
Packs de soporte a medida
Nuestra combinación de servicios en los planes de soporte es flexible y personalizable, adaptándose a su necesidad, éstos 4 packs ejemplos contratados por nuestros cliente, tas realizar un informe y estudio previo le daremos presupuesto ya que cada particular, autónomo o empresa son únicos, el precio varia y se ajusta a sus necesidades y presupuesto, al número de equipos, de routers, servidores, etc, de los que disponga.
Essencial
- Consulting
- Help Desk
- Software maintenance
- Backups
- Cybersecurity
- Corporate email
- Hardware Maintenance
- Networking
- Server Maintenance
Standard
- Consulting
- Help Desk
- Software maintenance
- Backups
- Cybersecurity
- Corporate email
- Hardware Maintenance
- Networking
- Server Maintenance
Advanced
- Consulting
- Help Desk
- Software maintenance
- Backups
- Cybersecurity
- Corporate email
- Hardware Maintenance
- Networking
- Server Maintenance
Premium
- Consulting
- Help Desk
- Software maintenance
- Backups
- Cybersecurity
- Corporate email
- Hardware Maintenance
- Networking
- Server Maintenance
INFRASTUCTURE
New Business
- Requirements gathering
- Custom computer price quotes
- Additional device quotes
- OS and software installation
- Installation/setup of your internal network
- Installation of all equipment in your company
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