FAQS - Web Development

A predesign or mockup is an image (in PNG, PDF, interactive format, etc.) delivered to you after analyzing your preferences, requirements, and website needs. It helps you visualize the final appearance of the website.

In short, a landing page or corporate website takes between 2 and 7 days. An online store takes between 7 and 15 days. Custom systems depend on the number of requirements and need to be studied beforehand.

In detail, it depends on three fundamental factors. First, if you provide the necessary graphic resources and texts: If you have your logo, page texts, required images, and/or translations, it saves design time, and we will use them as soon as you provide these resources. The second factor is the speed at which you approve deliverables; once the final design proposal is accepted, we will progressively update you on the website's progress, and occasionally, we will need your approval to proceed. Effective communication between developers, designers, and your company drastically reduces the time to complete your website. Third, the type of website; based on its complexity, we estimate development hours and set a schedule. It's not the same to build a corporate website, an online store, or a custom system. If you have a specific timeframe or need your website online by a certain date, please contact us as soon as possible to meet deadlines and provide information, as completion times can range from days to weeks, a month, or even months.

No, typically companies that contact us share their idea over the phone, email, WhatsApp, or in-person meetings, and then we design the predesign, which we deliver as a proposal along with a price quote. Commitment only comes with signing the budget/project; the mockup and preliminary study do not entail commitment.

No, only the paid period but not the subsequent billing period. All our monthly/quarterly or annual plans involve recurrent periodic payments. For example, if you start a monthly maintenance plan on the 1st of the month, to cancel the service, simply notify us at least 24 hours before the 1st of the next billing period so that no invoice is issued. Therefore, there is no minimum contract period, but there is also no refund for a paid and valid period.

No, the analysis of your business, needs, requirements, and preferences, as well as the subsequent predesign and proposal, are free. From the first predesign, if you want additional ones, there is a cost, but the proposals and the first predesign are free.

Yes, we offer translation services and create multilingual websites. We translate texts into Spanish, English, French, Italian, and German.

Our clients, whether starting their project with us, later on, or those who already have a public/live website, are all free to choose one or several services with us and with third-party companies.

The packages are mostly presented individually on our website, but typically, most of the plans we offer to our clients are customized, combining various services into a single plan that can be expanded or reduced over time without any commitment to permanence. We tailor these plans to fit your needs and budget.

Please contact us via phone, WhatsApp, or email, and we can arrange an in-person or virtual meeting. We'll explain everything you need to know, from what a website is, its components, maintenance, development phases, responsive design, etc. We'll also cover basic aspects of marketing and social media and their importance today. We'll adapt to your needs and schedule.

We explain everything on our website, but here's a brief overview. The expenses associated with a website include:

- Development: Creating the website involves paying for the project's cost.
- Domain: Your domain is your "address," e.g., www.mywebsite.com. This is an annual payment.
- Hosting: You pay monthly, quarterly, semi-annually, or annually for a server where your website resides.
- Other monthly expenses (optional): Web maintenance, backups, creation of new content, etc.

We offer optional support and content creation packages. We recommend, at the very least, considering web maintenance if you don't have technical personnel.

Yes, we can. We have several generic solutions adaptable to any type of information management. If you need a completely custom system for your company, we can create it without any issues. We'll hold one or several in-person or virtual meetings with you and/or employees who will use the software. We'll analyze and study your case along with your requirements and instructions. Subsequently, we'll make several proposals tailored to your needs. Feel free to inquire without any commitment.

It depends on five fundamental factors.

The first is whether you have the graphic resources and texts and if you will provide them to us: If you have your logo, the texts for each page of your website, the necessary images and/or translations, it saves design time and we will simply use them once you provide these resources.

The second factor is the speed at which you approve the deliveries. You will be presented with a final design proposal, and once accepted, we will progressively update you on the status of your website. Sometimes we will require your approval to continue. Good communication between developers, designers, and your company will drastically reduce the time to have your website ready.

Third, the type of website. Depending on the complexity of your website, we will estimate development hours and a schedule to follow. It depends on how complex the store is.

Fourth, the quantity of products and catalog. It depends on how many products you have, if you have the product sheets and photographs, if you have .CSV files, if the supplier has an API to integrate it into the website, etc. This will add more or less time to the content loading before the website is published.

Fifth, if you already have or the time it takes for the bank or entity responsible for providing you with a virtual POS terminal or payment gateway. A bank or entity has to activate their virtual POS services to integrate different payment methods on your website.

If you need a specific timeframe or need to know if your website can be online by a certain date, please contact us as soon as possible to meet deadlines and inform you, as it may take days, weeks, a month, or months.

According to the custom quote, the upload of x amount of products, partially or entirely of your catalog, will be included or not. Depending on the development, some products are uploaded for free, and depending on the number of products and the resources available to us (photographs, descriptions, .CSV files, suppliers' stock APIs), we will calculate the time and cost of the total or partial upload of your products. We can upload all of them ourselves or deliver the functional website and let you upload your products if you wish. The client always chooses.

It depends on the type of project and its amount. We usually offer flexibility in payments. For more information, please contact us to provide a quote and inform you about its financing.

All payment conditions, whether the general ones of TechSupport or those agreed upon according to the client's needs or requests, must be met by both parties. We provide our clients with payment ease and flexibility under conditions agreed upon by both parties. Non-payment or any unfulfilled condition by the client leads to the immediate cancellation of the project. For more information, refer to the general and specific conditions that will appear in your quotes.

Personal data is any information that can identify us or make us identifiable.

According to the Organic Law on Data Protection and the GDPR, the following must comply with this aspect:

All individuals, companies, and public and private entities that use any personal data in the course of their professional activities.

No. You will only be charged recurrently and monthly, or as appropriate, if you inform us during the trial period or after it ends.