PRIVACY POLICY

Tech Support, in compliance with current regulations on the protection of personal data, informs that personal data collected through the forms on the website: techsupport.es, are included in specific automated files of users of Tech Support services. The collection and automated processing of personal data is aimed at maintaining the commercial relationship and performing tasks of information, training, advice, and other activities typical of Tech Support.

These data will only be transferred to entities that are necessary for the sole purpose of fulfilling the purpose stated above. Tech Support takes the necessary measures to guarantee the security, integrity, and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data.

The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation, and portability recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user through email to: contacto@techsupport.es.

The user declares that all data provided by him/her are true and correct, and undertakes to keep them updated, communicating any changes to Tech Support.

Purpose of the processing of personal data:

What purpose will we process your personal data for?

Tech Support will process your personal data collected through the Website: techsupport.es, for the following purposes:

1. Fulfillment of commercial, labor, corporate, and accounting obligations.

2. Sending commercial information and newsletters about new services offered on the website and in the sector.

3. Process of archiving, updating systems, protection, and custody of company information and databases.

4. Execution of a distance contract signed with the user.

5. Providing information requested by the user through the contact form.

We remind you that you can object to the sending of commercial communications through any means and at any time by sending an email to the previously provided address. The fields in these records are mandatory, and it is impossible to fulfill the stated purposes without providing this data.

For how long will the collected personal data be retained?

The personal data provided will be retained for as long as the commercial relationship is maintained or until you request its deletion, and for the period during which legal responsibilities may arise from the services provided.

Legitimation:

The processing of your data is carried out based on the following legal grounds that legitimize it:"

1. The request for information and/or the contracting of Tech Support services, whose terms and conditions will be made available to you in any case, prior to any eventual contracting.

2. Free, specific, informed, and unequivocal consent, as we inform you by providing this privacy policy. After reading it, if you agree, you can accept it by means of a statement or a clear affirmative action, such as checking a box provided for this purpose. If you do not provide us with your data or do so incorrectly or incompletely, we will not be able to process your request, making it entirely impossible to provide you with the requested information or to carry out the contracting of services. Recipients:

The data will not be communicated to any third party outside of Tech Support, except where there is a legal obligation to do so.

Data collected by users of the services:

In cases where the user includes files with personal data on shared hosting servers, Tech Support is not responsible for the user's non-compliance with the GDPR.

Data retention in accordance with the LSSI:
Tech Support informs that, as a provider of data hosting services and in accordance with the provisions of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI), it retains, for a maximum period of 12 months, the necessary information to identify the origin of the hosted data and the moment when the service provision began. The retention of this data does not affect the confidentiality of communications and may only be used within the framework of a criminal investigation or for the safeguarding of public security, being made available to the courts and/or tribunals or the Ministry requesting them.

The communication of data to the State Security Forces and Corps will be carried out in accordance with the provisions of the regulations on the protection of personal data.

Intellectual property rights of techsupport.es:

Tech Support holds all copyrights, intellectual property, industrial property, know-how, and any other rights related to the contents of the website techsupport.es and the services offered therein, as well as the programs necessary for its implementation and related information.

Reproduction, publication, and/or non-strictly private use of the contents, in whole or in part, of the website techsupport.es are not allowed without prior written consent.

Intellectual property of the software:

The user must respect the third-party programs provided by Tech Support, even if they are free and/or publicly available. Tech Support holds the exploitation rights and necessary intellectual property rights of the software. The user does not acquire any rights or license for the service contracted, regarding the software necessary for the provision of the service, nor for the technical service tracking information, except for the rights and licenses necessary for the fulfillment of the contracted services and only during their duration.

For any action that exceeds the scope of the contract, the user will require written authorization from Tech Support. It is prohibited for the user to access, modify, view the configuration, structure, and files of the servers owned by Tech Support without authorization. The user assumes civil and criminal liability resulting from any incident that may occur on the servers and security systems as a direct consequence of negligent or malicious actions on their part.

Intellectual property of the hosted contents

It is prohibited to use contrary to intellectual property legislation of the services provided by Tech Support, and in particular:

• The use that contravenes Spanish laws or infringes upon the rights of third parties.

• The publication or transmission of any content that, in the judgment of Tech Support, is violent, obscene, abusive, illegal, racial, xenophobic, or defamatory.

• Cracks, serial numbers of programs, or any other content that violates the intellectual property rights of third parties.

• The collection and/or use of personal data from other users without their express consent or in contravention of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

• The use of the domain's mail server and email addresses for sending unwanted mass emails.

The user is fully responsible for the content of their website, the information transmitted and stored, hyperlinks, third-party claims, and legal actions regarding intellectual property, third-party rights, and child protection.

The user is responsible for complying with current laws and regulations, as well as rules related to the operation of online services, e-commerce, copyright, maintaining public order, and universal principles of Internet use.

The user shall indemnify Tech Support for any expenses incurred by Tech Support in any case where responsibility lies with the user, including legal fees and defense costs, even in the case of a non-final judicial decision.

• Cracks, serial numbers of programs, or any other content that violates the intellectual property rights of third parties.

Protection of Hosted Information

Tech Support performs backups of the content hosted on its servers; however, it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the complete replacement of deleted data by users, as such data may have been deleted and/or modified during the period since the last backup.

The services offered, except for specific backup services, do not include the restoration of content stored in backups made by Tech Support if this loss is attributable to the user. In this case, a fee will be determined based on the complexity and volume of the recovery, always subject to the user's acceptance.

The replacement of deleted data is only included in the service price when the loss of content is due to causes attributable to Tech Support.

Commercial Communications

In accordance with the LSSI, Tech Support will not send advertising or promotional communications via email or any other electronic means of communication unless they have been previously requested or expressly authorized by the recipients.

In the case of users with whom there is a pre-existing contractual relationship, Tech Support is authorized to send commercial communications regarding products or services similar to those initially contracted with the client.

In any case, the user, upon verifying their identity, may request not to receive further commercial information through Customer Service channels.