FAQS - Digital Marketing

No. Digital marketing and web plans are monthly/quarterly/annual and recurring, so if you started, for example, a support plan on the 1st of the month, to cancel the service, simply notify us at least 24 hours before the next billing period on the 1st of the following month.

On the Digital Marketing>Marketing Plans page, all combined plans with their respective discount are listed.

Every month, we send our clients their monthly report, which includes the results obtained that month: New followers, interactions, customer acquisition results, advertising campaign results, social media growth, whether we have met the proposed objectives, etc.

Yes, in fact, we prefer it to fully meet the needs of our clients and to establish the marketing strategy to achieve objectives. The plans shown on the Marketing Plans page are generic plans. If you want something tailored or specific, we will provide you with the quote and all the information regarding what is included in your plan.

If you see the text "advertising included" or "SEM campaign included," it means that we will create, manage, and monitor your campaign, optimizing it according to live results, and finally providing you with a report upon completion. However, the cost or investment in advertising for the campaign is not included. For example, if a client wants to invest 100 € in advertising for their SEM campaign on Google, all the work from campaign creation, graphic/digital content, campaign text writing, monitoring, and results reporting is covered, and the 100 € they want to invest goes directly to Google in this example.

We will always advise you and provide figures on what can be achieved with each euro. In other words, we will tell you how many impressions/views, visits, and clicks you can expect to get with the amount you wish to invest.

We explain everything on our website, but in summary, the expenses associated with a website are:

- Development, creation. Payment of the project cost and that's it.
- Domain, an annual payment for your "address" e.g., www.mysite.com.
- Hosting: Monthly, quarterly, semi-annual, or annual payment for a server where your website is hosted.
- Other monthly expenses (optional): Web maintenance, backups, creation of new content, etc.

We offer optional support and content creation packages. We recommend, at least, web maintenance if you do not have technical personnel.

Yes. If your social media accounts have not been created yet, the creation is included in the first month of your social media plan or combined plan if it includes the social media plan service.

It depends on three fundamental factors. The first is whether you have the graphic resources and texts and whether you will provide them to us: If you have your logo, the texts for each page of your website, the necessary images and/or translations, it saves design time, and we will simply use them as soon as you provide these resources. The second factor is the speed with which you approve the deliveries; you will be presented with a final design proposal, once you accept it, we will progressively inform you about the progress of your website, and sometimes we will require your approval to continue. If there is good communication between developers, designers, and your company, the time to have your website ready will be drastically reduced. Third, the type of website; depending on the complexity of your website, an estimation of development hours and a schedule to follow will be made. It is not the same to create a corporate website, a store, or a system. If you need a specific time frame or need to know if your website will be online by a certain date, please contact us as soon as possible to meet the deadlines and inform you as it may take days, weeks, a month, or months.

It depends on the type of project and its amount; we usually offer flexibility in payments. For more information, please contact us so that we can provide you with a quote and inform you about the financing of the project.

All payment conditions, whether the general ones of TechSupport or those agreed upon according to the client's needs or requests, must be fulfilled by both parties. We provide our clients with ease and flexibility of payment under conditions that both parties agree upon. Non-payment or any unfulfilled condition by the client leads to the immediate cancellation of the project. For more information, please refer to the general and specific conditions that will appear in your quotes.

Personal data is any information that can identify us or make us identifiable.

According to the Organic Law on Data Protection and the GDPR, compliance with this aspect is mandatory:

All individuals, companies, and public and private entities that use any personal data in the course of their professional activities.

No. If we have this promotion active, you will only be charged recurrently and monthly, or as appropriate, if you inform us during the trial period or after it ends.

Yes, we offer translation services and create multilingual websites. We translate texts into Spanish, English, French, Italian, and German.

The cost without knowing the project in depth is impossible to establish. First, request a proposal and we will check if we can help you and provide personalized quotes.

SEO positioning is a long-term discipline. Google's algorithm will index and interpret your website and all actions taken on your project. Results typically start to become visible in six months on average, but it could take three, depending on the project and its ambition and projection.

Absolutely not. Neither we nor any other agency can guarantee 100% the exact time to obtain results as it depends on Google's algorithm and other search engines. You can invest any amount you want in SEM, in search engine ads, which will increase and help SEO, but in terms of organic traffic and SEO, as we said, it does not depend on the amount paid to us or to Google. It has a process and a time algorithm dependent on the search engine.

No. SEO or SEM plans are monthly/quarterly and recurring, so if you start an SEO or SEM plan on the 1st day of the month, to cancel the service, simply notify us at least 24 hours before the next 1st day of the next billing period.

Yes, whether done by the client themselves or by any agency, any professional dedicated to SEO will confirm that a minimum of 3 to 6 months is needed to start seeing tangible results.

Definitely SEO, at least in economic terms, as if you are positioned through SEO and have good organic traffic (visitors who find you without paying the search engine/Google for advertising), you will see that you are getting good results, that people are finding you, and that this traffic is not paid for by advertising. While it is true that competitors often use a combination of both, SEO has a limit depending on the professional or agency hired, which will make you find organically, and SEM, being paid, can invest any amount to appear advertised in search engines.

The short answer would be yes, but you have to understand that both have a clear objective, to have an online presence and to be found by your potential customers. Once on your website, other factors come into play, as SEO/SEM makes them find you, but just like if a customer physically goes to a physical store and enters, it will depend on whether they are attracted to the product or service to purchase/request it.

Websites or companies with low competition in their target market and niche will take less time to position. For a simple example, if you want to sell video games locally and only have "Game" and "Carrefour" as competition, a potential customer searching for "video game store in La Línea" will find you even if you're third, you will appear positioned and be among the top results. However, if your company is in the restaurant business, you will have to compete with all the restaurants, bars, pubs, etc., in the area.

If you are looking for temporary and short-term results, definitely SEM, paying to be advertised if there's an offer, for example, for Valentine's Day or Christmas. If you want to be found and positioned on Google in the medium and long term without paying for advertising, then SEO is undoubtedly the best option. Although there may be short-term results with advertising (SEM), we always strongly recommend combining it with SEO.

You will receive a monthly report with the work done and statistics of your website. One part of the report focuses on goal achievements (calls, sales, subscriptions, quote requests, etc.). So, you will easily see your evolution over time.

If you want your company to be digitalized, with an online presence, and easily found on search engines, definitely and emphatically yes. Without a good SEO strategy, you may be destined to fail, at least online, because if people can't find you, it's unlikely you'll have sales, calls, etc., on your website.