COOKIES POLICY

Tech Support informs about the use of cookies on its website: techsupport.es

What are cookies?

Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in providing many services of the information society. Among other things, they allow a website to store and retrieve information about a user's browsing habits or their computer, and depending on the information obtained, they can be used to recognize the user and improve the service offered.

Cookies Types

Depending on the entity that manages the domain from which the cookies are sent and treats the data obtained, two types can be distinguished:

- Own Cookies:

Those sent to the user's terminal from a computer or domain managed by the website's editor and from which the requested service is provided to the user.

- Third-party cookies:

Those sent to the user's terminal from a computer or domain that is not managed by the website's editor, but by another entity that processes the data obtained through the cookies.

In the event that cookies are installed from a computer or domain managed by the website's editor but the information collected through them is managed by a third party, they cannot be considered as first-party cookies.

There is also a second classification according to the length of time they remain stored in the client's browser, which can be:

Session cookies: Designed to collect and store data while the user accesses a web page. They are typically used to store information that is only necessary to keep for the provision of the service requested by the user on a single occasion (e.g., a list of purchased products).

Persistent cookies: The data remains stored on the terminal and can be accessed and processed for a period defined by the cookie's controller, which can range from a few minutes to several years

Finally, there is another classification with six types of cookies according to the purpose for which the obtained data is processed:

Technical cookies: Those that allow the user to navigate through a website, platform, or application and use the different options or services available in it, such as controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the process of purchasing an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound, or sharing content through social networks.

Customized Cookies: These cookies allow the user to access the service with some predefined general features based on a series of criteria on the user's terminal, such as language, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.

Analysis cookies: These allow the person responsible for them to track and analyze the behavior of users of the websites to which they are linked. The information collected by this type of cookie is used to measure the activity of the websites, application, or platform and to create browsing profiles of the users of these sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data made by users of the service.

Advertising cookies: These allow for the most efficient management of advertising spaces.

Advertisement Cookies: They store information on user behavior obtained through continuous observation of their browsing habits, allowing the development of a specific profile to display advertising based on it.

External social media cookies: These are used so that visitors can interact with content from different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for users of those social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

Disabling and deleting cookies

You have the option to allow, block, or delete cookies installed on your computer by configuring the options of the browser installed on your computer. By disabling cookies, some of the available services may stop being operational. Disabling cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also check the browser's Help menu where you can find instructions. The user can choose at any time which cookies they want to work on this website.

You can allow, block, or delete cookies installed on your computer by configuring the options of the browser installed on your computer, these links are available:

• Microsoft Internet Explorer o Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies

Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia

• Chrome: https://support.google.com/accounts/answer/61416?hl=es

• Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/

• Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html

Additionally, you can also manage the cookie store in your browser through tools like the following:

• Ghostery: www.ghostery.com/

• Your Online Choices: www.youronlinechoices.com/es/

Cookies used in techsupport.es

Below are the cookies being used on this portal, as well as their type and function:

• XSRF-TOKEN

• Duration: 2 hours

• Description: It is a security cookie that simply authorizes form submissions securely. It accompanies each request made, in our case for sending contact forms.

• Type: Session

• Purpose: Provide security against Cross-Site attacks. Authorize form submissions, in our case the contact form.

• techsupport_session

• Duration: 2 hours

• Description: It is a session cookie, used together with the XSRF-TOKEN cookie for generating the security token strictly necessary for form submission, in our case for contact.

• Type: Session

• Purpose: It is a strictly necessary cookie to generate the XSRF token against Cross-Site attacks. Authorize form submissions, in our case the contact form.

The cookies used are session cookies for the proper functioning and security of the website. There are no third-party cookies or any other type.

Acceptance of the Cookie Policy

techsupport.es assumes that you accept the use of cookies. However, it displays information about its Cookie Policy at the bottom or top of any page of the portal with each login so that you are aware.

In response to this information, it is possible to take the following actions:

• Accept Cookies: This notice will not be displayed again when accessing any page of the portal during the current session.

• Modify your settings You can find more information about what cookies are on this page, detailing and disclosing the Cookie Policy of techsupport.es, and how to modify your browser settings.